Terms & Conditions

1. Agreement to terms

These Terms and Conditions (“Terms”) govern your access to and use of the OMAVI Advanced Life Sciences website, products, and related services (collectively, the “Services”).

By browsing our site, placing an order, creating an account, or submitting an enquiry, you confirm that you accept these Terms and that you have read our Privacy Policy. If you do not agree, you must not use our Services.

2. Eligibility

You must be at least 18 years old and capable of entering into a binding contract to purchase products or use our Services. Products are supplied for lawful use only and in compliance with applicable regulations in your jurisdiction.

You are responsible for ensuring that any purchase or use of peptide products is permitted where you live and, where required, under the supervision of a qualified healthcare professional.

3. Products and information

OMAVI offers pre-mixed peptide pens and related wellness products. Product descriptions, images, specifications, and pricing on our website are provided for general information. We strive for accuracy but do not warrant that all content is complete, current, or error-free.

• Product colours, packaging, and labelling may vary slightly from images shown.
• We reserve the right to limit quantities, discontinue products, or correct errors in pricing or descriptions.
• Information on our website is not medical advice. Always consult a qualified professional before starting any protocol.

4. Orders and pricing

When you place an order, you offer to purchase products subject to these Terms. We may accept or decline an order at our discretion (for example, due to stock availability, suspected fraud, or restrictions in your region).

Prices are displayed in the currency indicated at checkout and include applicable taxes where stated. Delivery is included in the price shown on product and checkout pages unless otherwise communicated.

Payment must be completed through our approved payment methods before an order is confirmed. Order confirmation does not guarantee acceptance until we dispatch the goods or send a confirmation email.

5. Shipping and delivery

We aim to dispatch orders promptly using temperature-safe packaging suitable for our products. Estimated delivery times are indicative only and not guaranteed. Risk in the products passes to you upon delivery to the address you provide.

You are responsible for providing accurate delivery details. We are not liable for delays or failed delivery caused by incorrect information, customs issues, or events outside our reasonable control.

6. Returns and refunds

Due to the sensitive nature of peptide products and cold-chain requirements, returns may be limited except where products are faulty, damaged in transit, or not as described. Please contact customer support promptly if you believe there is an issue with your order.

Any approved refund will be processed to the original payment method within a reasonable timeframe. Nothing in these Terms affects your statutory rights as a consumer under UK law where applicable.

7. Storage and use of products

You must follow storage instructions supplied with your products, including refrigeration requirements where indicated. Improper storage or use may affect product stability and void any warranty we provide.

OMAVI is not responsible for outcomes resulting from misuse, failure to follow instructions, or use contrary to professional guidance.

8. Partnership programme

Applications to become an OMAVI partner are subject to review and approval. Commercial terms, territories, and obligations for approved partners will be set out in separate written agreements where applicable.

Submitting a partnership enquiry does not create a binding partnership until both parties agree formal terms in writing.

9. Intellectual property

All content on this website — including logos, text, graphics, product designs, and software — is owned by or licensed to OMAVI and protected by intellectual property laws. You may not copy, reproduce, or exploit any content without our prior written consent.

10. Acceptable use

You agree not to:

• Use the website for any unlawful purpose or in violation of these Terms.
• Attempt to gain unauthorised access to our systems or data.
• Interfere with the proper functioning of the website.
• Submit false, misleading, or fraudulent information.
• Resell products in breach of any applicable agreement or regulation.

11. Disclaimers

To the fullest extent permitted by law, our Services and products are provided on an “as is” basis. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose, except where such exclusions are not permitted by law.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.

12. Limitation of liability

Subject to the preceding section, OMAVI shall not be liable for any indirect, incidental, special, or consequential losses, including loss of profit, data, or goodwill, arising from your use of our Services or products.

Our total liability to you for any claim arising from a single order or incident shall not exceed the amount you paid for the relevant products, except where a higher limit is required by law.

13. Indemnity

You agree to indemnify and hold OMAVI harmless against claims, losses, and expenses arising from your breach of these Terms, misuse of our products, or violation of any law or third-party rights, except where caused by our negligence or wilful misconduct.

14. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over disputes, without prejudice to mandatory consumer protections in your country of residence where you qualify as a consumer.

15. Changes to these Terms

We may revise these Terms at any time by posting an updated version on this page. Continued use of the website after changes constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

16. Contact

For questions about these Terms, please visit our Contact page or write to OMAVI Advanced Life Sciences at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.