Privacy Policy

1. Who we are

OMAVI Advanced Life Sciences (“OMAVI”, “we”, “us”, or “our”) operates this website and related services for the sale and distribution of pre-mixed peptide pen products and related wellness solutions.

Our registered office is at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. For data protection purposes, OMAVI is the data controller responsible for your personal information described in this policy. If you have questions, contact us using the details in the Contact section below.

2. Information we collect

We may collect and process the following categories of personal data:

• Identity and contact details — such as your name, email address, phone number, and delivery address when you checkout or submit an enquiry.
• Order and transaction information — including products purchased, quantities, order references, and payment status (payment card details are processed by our payment providers; we do not store full card numbers).
• Partner and contact enquiries — information you provide when applying to become a partner or when using our contact forms.
• Technical and usage data — such as IP address, browser type, device information, and pages visited, collected via cookies and similar technologies where applicable.
• Communications — records of correspondence if you email or otherwise contact our support team.

3. How we use your information

We use personal data for the following purposes, based on legitimate interests, contract performance, legal obligation, or consent where required:

• Processing and fulfilling orders, including delivery and customer support.
• Responding to enquiries, partnership applications, and contact form submissions.
• Improving our website, products, and customer experience.
• Sending service-related communications (for example, order confirmations or delivery updates).
• Complying with legal, regulatory, and tax obligations.
• Protecting against fraud, misuse, and security risks.

4. Legal basis (UK & EEA)

Where UK GDPR or EU GDPR applies, we rely on one or more of the following legal bases: performance of a contract with you; legitimate interests (such as operating and improving our business, provided your rights do not override those interests); compliance with a legal obligation; and, where applicable, your consent (which you may withdraw at any time).

5. Sharing your information

We do not sell your personal data. We may share information with trusted third parties who assist us in operating our business, such as:

• Payment processors and fraud prevention services.
• Courier and logistics partners for order fulfilment and cold-chain delivery.
• IT, hosting, and analytics providers supporting our website.
• Professional advisers (lawyers, accountants) where necessary.
• Authorities or regulators when required by law.

All third parties are required to handle your data securely and only for specified purposes.

6. Data retention

We keep personal data only for as long as necessary for the purposes described in this policy, including satisfying legal, accounting, or reporting requirements. Order and customer records are typically retained for a period consistent with commercial and tax obligations. Enquiry data is retained for a reasonable period to manage follow-up and business records.

7. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is completely secure; we encourage you to use strong passwords and protect your account credentials where applicable.

8. Your rights

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data in certain circumstances.
• Object to or restrict certain processing activities.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local supervisory authority.

To exercise your rights, contact us using the details below. We may need to verify your identity before responding.

9. Cookies

Our website may use cookies and similar technologies to enable core functionality, remember preferences, and understand how visitors use our site. You can control cookies through your browser settings. Blocking some cookies may affect how the website works.

10. International transfers

If we transfer personal data outside the United Kingdom or European Economic Area, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, in line with applicable data protection law.

11. Children

Our products and services are intended for adults. We do not knowingly collect personal data from anyone under 18. If you believe we have collected data from a minor, please contact us so we can delete it promptly.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest version. Material changes may be communicated via our website or by email where appropriate.

13. Contact us

For privacy-related questions or requests, please contact OMAVI Advanced Life Sciences via our Contact page or the customer support channels listed on this website.

You may also write to us at: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.